Liberty Ford
Liberty Ford Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Ford has 1.6 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Stay away.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canton, OhioFeeling cheated
In Nov 2021, after dealing with an oil leak on our 2011 Ford Escape, we decided to take it to Liberty Ford in Canton Oh, thinking they could figure it out where others couldn't. They said it was a faulty crankshaft seal and it would cost a little over $700 to fix it.
We said go ahead. Got it home and shortly thereafter it started leaking again. They fixed it again, no charge. Got it home and it still leaked.
This time they said it was the oil pan and it would cost another $734 to replace it. We said ok. Got it home and it still leaked. This time they said it didn't seal properly so they redid that.
Still leaked. Took it back in, this time they said it was the timing cover gasket, and it would cost another $1900 to fix that. I told them screw that, I'm not like the government, I can't just pull money out of my butt any time I want. We are retired and on a fixed income, and can't afford to pay for them to play process of elimination.
The reason we took it to them in the first place,was we thought they were professionals.
Boy were we wrong. Needless to say they'll never get another dime from us and we'll never buy another Ford product.
Preferred solution: Let the company propose a solution
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hartford, ConnecticutDont go there
Preferred solution: Full refund
Phone Harrassment
In late August, I made the mistake of clicking the "contact us" button on the website to inquire about a vehicle. I did not purchase a vehicle from this dealership.
Clearly they are having an issue unloading their inventory as they will not stop calling me!! I have blocked at least 20 numbers from this dealership and they still keep coming. It is extremely annoying and so frustrating. I have talked to a live person many times and asked to be removed from whatever list it is that they have put my number on.
If you are car shopping and are considering this dealership, I recommend calling them or going there to talk face to face. Do not make the same mistake that I did.
Preferred solution: STOP CALLING ME
Two vehicles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Randallstown, MarylandFraud
I had financed a car from Liberty Ford that included Gap Insurance and an Extended Warranty. When I made an inquiry with their Finance Department about my Extended Warranty paperwork, I was told that I don’t have an Extended Warranty and Gap Insurance.
They also told me that my payment, according to their computer system, is $60 less than what I have been paying. My buyers contract matches the copy that the Finance Company has, which indicates that I have Both. I have spoken with several individuals at this dealership and each one refused to do anything about this other than tell me that they are new employees and we’re not involved in this deal. The last person I spoke with told me,” give me a call in a few weeks”.
Perhaps she too is anticipating a new job by then. I have reported this issue to the Authorities.
Liberty Ford - Customer Care Review
Attempting to receive an Inspection Certificate
Preferred solution: Deliver product or service ordered
Liberty Ford Advertisement Review
Liberty Ford Car Washing Review
Liberty Ford Customer Care Review from Baltimore, Maryland
Liberty Ford Work Experience Review from Gwynn Oak, Maryland
FALSE MISLEADING ADVERTISEMENTS
- Waisted my time
- False advertisement
Preferred solution: Let the company propose a solution
Liberty Ford's Advertisements are really misleading.
Liberty Ford is currently advertising that they will give $5000 for any trade in and they advertise that any someone with poor credit can get a loan to purchase a vehicle. When I arrive the salesmen told me that I should have read the fine print.
He said that they aren't offering $5000 to everyone trading in a vehicle only customers that qualified to purchase certain vehicles. Next, I was informed that I didn't qualify for that offer and that I should just give my vehicle back to my car lien holder so that I can buy one from them. I told him that my car lien holder didn't want my car, they wanted my car payments and he told me to turn it in to them in lieu of having it repossessed. In other words, make my credit worse so that I can pay for one of their over priced vehicles.
Next I was informed that the vehicle that interested me was going to require a payment that was significantly higher than I was interested in paying. When I asked why he quoted me some prices that were way higher than the published blue book value for the vehicles. When I told him that the blue book value for those vehicles were much lower he told me that they didn't use the blue book values, they used the black book values. Lastly, the low light of the visit was when the salesmen that was speaking to me went to the desk where the receptionist was sitting and then she exclaimed, loud enough to be heard on the outside of the show room, " That's ridiculous.
Can't nobody get no four wheel drive vehicle for $250 month. You must be crazy!" It made me question the professionalism of the entire establishment.
Preferred solution: Just be truthful with your advertisements so that other potential patrons don't waste the gas and time.
False advertisement
- Waisted my time
- False advertisement
Leased a car & now won't take back early
One big rip off
My daughter is still dealing with Liberty Ford. She is working with a woman from BBB but the whole situation is screwed up.
will update again soon.
if anyone can help or give advice I would greatly appreciate it. Thanks
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Your title says "work experience" but you didn't actually work there. As far as financing, they have no way of knowing how long someone will receive disability so it's not a risk they are willing to take. I doubt they feel they "lost out".